Shipping policy
Shipping Policy – STENØ
At STENØ, we are committed to providing a safe, reliable, and smooth delivery experience for our customers.
Please read the shipping terms below carefully.
1. Shipping Destinations
We primarily ship within the United States, but we may also offer shipping to selected international destinations.
If you have questions regarding available shipping locations, feel free to contact us at:
📧 info@stenolab.co
2. Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Times
Delivery times depend on the shipping destination and selected shipping method:
- Standard Shipping: 4–10 business days
We do our best to meet estimated delivery times. However, delays may occur due to circumstances beyond our control, such as customs processing, weather conditions, or carrier disruptions.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and selected shipping method.
Free shipping may be offered during promotions or on orders above a specified amount. Any applicable promotions will automatically appear at checkout once the conditions are met.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Using the tracking link, you can follow the delivery status of your package.
6. Returns & Exchanges
For information regarding returns and exchanges, please refer to our Return & Refund Policy.
Return shipping costs are the responsibility of the customer unless otherwise specified.
7. Delivery Issues
If you experience any delivery issues, or have not received your order within the expected timeframe, please contact us:
📧 info@stenolab.co
We always do our best to assist you and resolve any issues as quickly as possible.
Thank you for shopping with STENØ – we look forward to providing you with a safe and enjoyable shopping experience.